Return and Replacement Policy
1. Return and Replacement Policy:
Customers satisfaction is our number 1 priority at Artsouq. However, since we craft and print each art piece on demand, unjustifiable returns cannot be accepted. If you receive a defective item or if the item you received has wrong dimensions*, we offer a hassle-free replacement process only. Please read our replacement policy carefully to understand the terms and conditions.
2. Eligibility for Replacement:
- We accept replacements for defective items or items of the wrong size only.
- To be eligible for a replacement, please notify us within 3 days from the date your order is delivered.
- The item must be unused and in the same condition as received.
3. How to Initiate a Replacement:
- To initiate a replacement, please contact our customer support at [your email address] with details of the issue.
- Our team will guide you through the replacement process and provide you with instructions to collect the item back.
4. Replacement Process:
- Once we receive the returned item, our team will inspect it.
- If your return is approved, we will initiate the replacement process to prepare your new art piece.
- We will contact you within 3 working days after preparing the replacement product to arrange delivery.
5. Shipping:
- We will take care of the full shipping process for the replaced art piece and the new one.
6. Cancellation Policy:
- Orders are made to order, and once the order is processed, cancellations will not be accepted.
7. Contact Us:
If you have any questions about our Replacement Policy, please contact us at [your contact information].
Artsouq.ae reserves the right to amend this policy without prior notice. It's advisable to review our Replacement Policy periodically for any updates.
*Actual dimensions might vary by ±30mm.